Garland Power and Light News Release:

New Locations for City of Garland Customer Service and Tax & Revenue Recovery Offices

As of June 7, the City of Garland Utility Customer Service and Tax offices will move to the Charles E. Duckworth Utility Services building at 217 N. Fifth Street, across from City Hall. Customers will make utility and tax payments or inquire about an account at one of the service areas on the first floor.
 
Also opening June 7, the new Garland Utility Payment Drive Thru is located at 717 W. State Street, just a couple of blocks away at the corner of State and Glenbrook. This facility features a four-lane drive thru, a welcome improvement over the previous two-lane drive thru. Additionally, customers will be able to access the utility payment drop box without leaving their vehicle. The drop box is located in the far left lane of the Drive Thru.
 
At the close of business on Friday, June 4, the old Customer Service and Tax offices and drive through will be closed. Utility and tax payments will no longer be accepted at the 800 Main Street building.

Charles E. Duckworth Utility Services Building 217 N. Fifth Street   Garland Utility Payment Drive Thru 717 W. State Street

Both locations have had numerous news mentions. Signs are posted at the old payment locations. However, anyone that missed all that will learn in less than a week that all utility payments will be accepted at the new locations.   Customers paying in person at the customer service location in the new Duckworth Utility Services Bldg (across from City Hall) will find more stations to handle customers and private conference rooms are available to speak with representatives. The facilities will be much nicer for the employees, too.   Those wishing to continue using drive-through facilities will find more lanes at the new Garland Utility Payment Drive Thru building. One caveat: the entrance lane from State St looks like an alley entrance. I don't know who made the call to wall off the street side and leave only the "alley," but it wouldn't have been my choice. After the initial confusion, drivers will figure it out but I don't think they'll ever get comfortable with it. Besides that small hurdle, everything else about the experience should be a big step up.