I've heard several people talk about not having gotten out as much during the recent freezing weather, when overnight temperatures were in the teens, but staying close to the fireplace. For city employees that may not have been an option. Of course, we know that police officers and fire fighters will be responding to emergencies and continuing their regular vigil to protect us. We are not as likely to think of the other departments.
 
At the request of various Council members, John Baker, managing director of water and wastewater utilities, said the two departments had responded to 367 service orders from Fri morning to late Sun afternoon. An "Emergency Cut-Off" probably means there was a broken pipe on private property. Crews were very busy day and night.
 

Water and wastewater crews addressed 367 calls for a variety of needs over the recent cold weekend.

 
As anyone would expect, I hear criticisms and compliments on all aspects of city business. I believe the most consistent compliment I hear is for the level of city services that citizens receive. I've had many reports from people moving to Garland from other communities that especially appreciate the higher level of service they receive here. Our employees constantly perform at outstanding levels and do so with more fiscal and staffing-level challenges than their counterparts in those other cities.
 
By the way, "TV Service Customer Problem" probably means crews used robot TV cameras to inspect inside a line to determine the source of the problem, not that they were repairing TV's. Our crews are especially helpful but they don't repair TV's.