I know several people that have received extremely high bills from the North Texas Tollway Authority since they converted to all-electronic tolls. In several cases there were extenuating circumstances and NTTA worked with them to be fair. Then there are the scofflaws.
 
Trying to split the innocent from the scofflaws, NTTA is improving their notices. The easiest and cheapest route is a tolltag for frequent users.
 

NTTA Redesigns Invoices

The North Texas Tollway Authority has revised the ZipCash invoice in an effort to improve how the Authority informs customers of the steps involved in the collection process.
 
The new three-step invoice process, ZipCash, ZipCash Late Notice, and Violation Invoice, has a distinguished look to differentiate steps in the collection process. The ZipCash Late Notice is printed on pink paper, and the Violation Invoice has a bold red bar across the top.
 
“The NTTA encourages all motorists to enjoy the convenience and cost savings associated with a TollTag account for paying tolls,” said Clayton Howe, NTTA assistant executive director of operations. “But for other payment options, the new invoices are much more informative,” he said. “By outlining the repercussions for not paying, we hope to encourage motorists to pay before administrative fees are applied to the transactions.”
 
The process is simple: ZipCash customers receive a bill in the mail for their transactions at the higher ZipCash rate and then have 30 days to pay their invoice(s). Payments are accepted online, over the phone and by mail. A $2.50 late charge is assessed if payment is not received in 30 days of the invoice. If invoices are not paid after another 15 days, a $25 administration fee will be charged for each transaction. After continued nonpayment, accounts are forwarded to a collection agency, and the case eventually will wind up in court if the customer refuses to pay.
 
ZipCash customers can avoid paying 50 percent higher cash rate by getting a TollTag. TollTags also give motorists the freedom to travel on any toll road in Texas. Parking and drive-through fees at DFW International and Dallas Love Field Airports also may be paid with a TollTag. For more information how to sign-up for a TollTag, visit www.ntta.org.