I receive a great deal of satisfaction being able to report the various areas and departments of Garland that set outstanding examples to others. Our utilities have been recognized many times over the years but the honors just keep coming. Of course, most of the credit goes to the professional management at those departments.

Please join me in congratulating the Water Department!

Garland Water Utilities Receives Project Excellence Award

Garland, Texas—October 9, 2007—The City of Garland Water Utilities Department has been notified that it is the winner of a Project Excellence Award from the Center for Digital Government.

 

The recognition, which will be presented at the 2007 Government Technology Center’s Best of Texas event, is for the Garland Water Utilities’ Work Management and Notification System. This system has strengthened the department’s ability to better manage its field resources, vehicle inventory and to electronically notify customers when work they have requested is completed. System components include automated dispatch, service order and vehicle tracking, and customer notification modules. To date, the system has benefited the utility by providing a quick and effective process for locating crews, assisting in leveling crew workloads, enhancing crew safety, focusing staff and managers to gain appropriate results, and is the primary factor in the department’s ability to reduce fuel consumption by 20%, or about $10,000 in the first year of operation. As an added benefit, the system automatically notifies more than 1200 customers annually as work requested by the customer is completed by field crews.

 

The Best of Texas Awards program was established to salute IT professionals in Texas state and local government organizations for their dedication, hard work and contributions. The annual event and awards program associated with it provide a unique opportunity to recognize and honor truly outstanding professional accomplishments within the public sector IT community. Award recipients will be recognized at a formal ceremony as part of the day-long Best of Texas event on October 23, 2007 in Austin, Texas.

 

For more information regarding the City of Garland Water Utilities, visit www.garlandwater.com.

 

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