With a lot less time to post right now, I've not been able to yet say as much about the budget process as I had hoped. One interesting aspect if you caught the broadcast from last Thursday's Special Work Session, are the numerous reports of recognition that Garland has received. Being capital poor has spawned a lot of innovation that is being recognized.

The following news release is just one more acknowledgment Garland has recently received:

Garland Power & Light Press Release:

New Garland Utility Bill Design Recognized by Industry Organization

Garland, Texas – August 15, 2007 – Garland Power & Light’s new utility bill design is featured in the August 2007 issue of Chartwell’s Best Practices for Utilities & Energy Companies newsletter, published by Chartwell, Inc., an independent information services company which provides best practices research and analysis to the utility and energy industry.

 

In the article, Chartwell states that the new bill format is more visual, with easy-to-find contact information, usage graphs and a highly readable breakdown of all of the utility services. The writer also explains the design process, which included obtaining input from customers and all of the City of Garland utility departments.

 

The new bill was selected as a best practice by the editor, who noted that she liked how much information is on the bill for the customers.

 

"We’re pleased that our new utility bill is recognized in this best practices newsletter," said Jeff Janke, Director of Retail Customer Services. "It is a reflection of the hard work put forth by everyone involved in the bill redesign process."

 

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Comments:

Comment from: Les Cook [Visitor]

Doug, a more prudent subject during GP&L budget hearings would be a cost comparison of GP&L customer service & billing cost with other MOU's charging a lot less in rates. How did GP&L cost of service compare with the other TMPA member cities? Why are the Cities of Denton & Greenville using another OSE instead of DGG? (only a rumor I hear-GP&Lbusiness is still guarded secret) Does this mean that the Supreme Court Case (TMPA, Garland,-- vs Bryan & PUC) has been settled and Greenville & Denton want to get away from GP&L for some reason we need to know about? Anyway why not find the reason GP&L can't offer service & rates at competitive MOU & Cooperative prices and correct that TXU-PTB erroneous fuel charge methodolgy. What kind of industry best practice award would the City Council, GP&L Regulators get for that? Please provide Garland Citizens the important details of GP&L budget?

08/16/07 @ 11:02

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